0k99's Responsible Gaming
0k99 believes gaming should be a healthy source of enjoyment — not a cause of stress or harm. We are always here to help you keep your gaming experience safe and in control.
For ages 21 and above only
You must be 21 or older to open an account and play at 0k99. We strictly prohibit gaming by minors.
0k99's Responsibility Policy
At 0k99, we believe online gaming is enjoyable only when it is done voluntarily, in a controlled and informed way. Our platform is a place of entertainment for players in Bangladesh — not a tool to solve financial problems.
We want every player to have the ability to stay in control of their gaming habits. That is why 0k99 provides effective tools such as deposit limits, time-out, and self-exclusion, which can be used at any time.
Problem gaming is a serious matter and can happen to anyone. If you or someone close to you feels they are losing control of their gaming, please contact our 24/7 support team — they are ready to help in both Bengali and English.
Gaming should be a form of entertainment. Keep these in mind:
- Gaming is not a guaranteed way to earn income
- Do not place more bets trying to recover lost money
- Only bet what you can afford to lose
- Take breaks and set a time limit before each session
- Do not play when emotional or under the influence of alcohol
- Talk openly with your family about gaming
Tools to Keep Yourself Safe
0k99 provides several effective features to help you stay in control of your gaming.
Setting Deposit Limits
You can set a maximum amount to deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing the limit requires additional processing time.
Time-Out Break
If you feel you need a short break, you can use the time-out feature to temporarily deactivate your account for 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you want to stop gaming entirely, choose long-term self-exclusion. Once this option is activated, the account cannot be reopened until the set period has ended. This is the most effective solution for a long break.
Loss Limit
Set a cap in advance on how much you are willing to lose within a given period. Once the limit is reached, no further bets can be placed automatically, helping you protect yourself from impulsive decisions.
Session Time Limit
Set a maximum duration for each gaming session. 0k99 will send you a reminder before time runs out and will automatically log you out once the set time has passed.
Support and Guidance
If you have any concerns about gaming, contact 0k99's 24/7 live chat support directly. Our team is ready to answer any questions in both Bengali and English, and will direct you to professional organisations if needed.
Signs of Problem Gaming
If any of the signs below appear in your behaviour, it is a warning signal. Taking action quickly is the wisest course.
- Repeatedly returning to gaming to try to recover lost money
- Hiding your gaming habits from family or friends
- Spending money meant for essential expenses on gaming
- Feeling restless or irritable until you stop playing
- Skipping sleep, meals, or work to game
- Repeatedly trying to stop gaming but failing
- Taking on debt or borrowing money from others to continue gaming
Build Safe Gaming Habits
Follow these habits to keep gaming enjoyable.
- Set a time and money budget before you start gaming
- Keep a variety of hobbies instead of making gaming your only entertainment
- Take regular breaks and spend time with family
- Track your gaming spending every month
- Avoid gaming when you are stressed or feeling low
- Talk openly with people you know about your gaming habits
- Do not exceed your limits when you win — stick to your plan even after a win
Take Control of Your Own Account
How to Set a Deposit Limit
After logging in to 0k99, go to the "Responsible Gaming" section in your account settings. There you can set daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately. If you want to increase a limit, a waiting period applies — this keeps you protected from raising limits in haste.
The minimum deposit amount is ৳500 (across all payment methods — bKash, Nagad, Rocket, Upay). A deposit limit cannot be set below this minimum, but you have full discretion to set any upper limit you choose.
Activating Self-Exclusion
Self-exclusion is a long-term protection option. Once activated, the account cannot be used until the set period has ended, and creating a new account is also prohibited during this time. This can be done directly from account settings or by contacting the support team.
We recommend using parental control software on your device to protect minors you know. 0k99 always enforces 21+ age verification.
Contact Us for Help
0k99 Support Team — 24/7
Our support team is available in Bengali and English, seven days a week, around the clock. For any concerns about gaming habits, setting account limits, or assistance with self-exclusion, send us a message directly via live chat.
Email support: [email protected]
Contacting us via live chat gets you the fastest response.
Professional Support
Gaming addiction is a mental health issue and seeking professional help is not a sign of weakness. For mental health support in Bangladesh, you can reach out to the mental health department of a government hospital, the National Institute of Mental Health (NIMH), or a local counsellor.
0k99 never pressures or entices anyone to play more. Our sales team and promotional messages are consistent with responsible gaming guidelines.
Responsible Gaming FAQ
Enjoy Gaming Responsibly
Enjoy all games at 0k99 safely and at your own pace. Browse the FAQ to learn more or go directly to your preferred section.