0k99's Privacy Policy

0k99 is a trusted online gaming platform for players in Bangladesh. We take the privacy of our users seriously. This privacy policy describes how 0k99 collects, stores, uses, and protects your personal information.

This policy has been prepared in accordance with applicable laws and digital security regulations in Bangladesh. By creating an account or using any service on our platform, you are considered to have agreed to this policy. If you have any objections, please refrain from using the service and contact our support team.

0k99 uses your information only for the purposes listed below. We never transfer your information to third parties without authorisation.

• Account Management: To create, verify, and ensure secure access to your profile.
• Transaction Processing: To complete deposit and withdrawal requests quickly and securely.
• Customer Support: To resolve your issues via live chat and email.
• Fraud Prevention: To protect your account by detecting and preventing suspicious activity.
• Platform Improvement: To conduct analysis aimed at improving the user experience.
• Responsible Gaming: To protect users by identifying patterns of excessive gambling.
• Legal Compliance: To comply with applicable laws and regulations.
• Communications: To send important updates or security notices (with your consent only).

0k99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. These organisations are governed by their own privacy policies.
• Technology Partners: Technology companies that assist in operating the platform may receive limited information under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in response to court orders, lawful requests from government authorities, or requirements under applicable law.
• Fraud Prevention: In cooperation with relevant authorities to prevent fraud, money laundering, or other illegal activity.

As a user of the 0k99 platform, you have the following rights over your own information:

• Right to Access: You can request at any time to find out what information we hold about you.
• Right to Correction: If your information is incorrect or outdated, you can request that it be corrected.
• Right to Deletion: Where there is no legal obligation to retain it, you can request that your information be deleted. However, this may not be fully possible for active accounts or ongoing transactions.
• Right to Object to Processing: You have the right to object to your information being processed for certain purposes.
• Right to Close Your Account: You may close your account at any time. Please contact our support team for this.

To exercise any of the above rights, email [email protected] or contact our support team via live chat.

0k99 retains your personal information for as long as it is needed to provide the service or as required by legal obligations. In particular:

• Account Information: For as long as the account is active, and after closure for the applicable legal retention period.
• Transaction Information: Financial records are retained for the period required by law.
• Communication Records: Customer service conversations are retained for a limited period.
• Analytical Data: May be retained in anonymised form for an extended period.

Once the set retention period has expired, information is securely deleted or anonymised.

Age is verified during the registration process. If it comes to our attention that information from a minor has been submitted to us for any reason, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child is using this platform, please contact us immediately.

0k99 reserves the right to update or change this privacy policy as needed. If any significant changes are made, the following steps will be taken:

• The updated policy will be published on this page.
• A "Last Updated" date will be noted at the top of the page.
• For significant changes, registered users may be notified.

Continued use of the platform after the updated policy is published will be taken as your agreement to the new policy. We therefore recommend visiting this page regularly.

0k99's technology infrastructure may operate on servers located in various countries. Even if your information is stored or processed in a country outside Bangladesh, we ensure that:

• Information is always handled in accordance with this privacy policy.
• Third-party partners maintain equivalent or higher security standards.
• Appropriate safeguards are always applied to data transfers.